"Buy quality, wear endlessly"
Frequently Asked Questions
How long does it take to get my products?
Republic of Ireland + UK
Standard Shipping (1- 3 Working Days)
Europe
Standard Shipping (3- 5 Working Days)
How much does it cost?
Republic of Ireland + UK
Standard Shipping €5.00
Free Standard Shipping on all orders over €110
Do you ship internationally?
We currently have dedicated online stores for Europe, the United Kingdom, the US + Canada, and Australia + New Zealand.
I was sent the wrong order/ Items are incorrect in my order
In the unlikely event you have received the wrong item, or an item in a size different to what you ordered, to ensure we get the error resolved for you asap, please contact us immediately via email at info@hillsclothing.ie. When doing so, please provide the following information:
1.Order number
2.Confirmation of the size you received
3.A photograph of the tag of the item you have received in error
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away. They’ll also talk you through returning the incorrect item back to us
I'm missing items in my order
Sometimes, orders are split and parts of it are dispatched separately. When that happens, the additional item(s) are normally just a day or two behind.
In the unlikely event that hasn’t happened and you are missing an item from your order, to ensure we get the error resolved for you asap, please contact us immediately via email at info@hillsclothing.ie, or fill out the online contact form here. When doing so, please provide the following information:
Order number
1.Name of the missing item
2.Name of the item you received in its place (if applicable)
3.A photograph of the item you have received in error, including the branded logo (if applicable)
Once we've received the above information, our Customer Service team will get the correct item dispatched to you right away
My order is delayed
For confirmation about expected delivery timeframes for your region, please consult our ‘How long does it take to get my products?’ section above.
Our logistics team track the progress of all deliveries, so if ever something is delayed, steps are usually already underway to resolve the issue asap.
If your expected delivery window has passed, your order is still not with you and you haven’t had an update from us, please contact our customer service team via email at info@hillsclothing.ie We will get back to you as soon as possible!
How fast do you deliver?
US + CA 2 days, EU 3 days, ROW 5 days
RETURNS. REFUNDS & EXCHANGES
Do you offer refunds?
Returns Policy:
We hope that you will be totally satisfied with your order. If you are unhappy for whatever reason, we are happy to offer refunds on full price items within 14 days of receipt of your goods .
To start a return, please email us at:
info@hillsclothing.ie
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
If you ordered the wrong size or the wrong item we will happily send you the correct item/size. However, you may need to cover the shipping cost.
In the unlikely event that we sent you the wrong item/size we will send you the correct size immediately and of course cover shipping. In the other unlikely event that the item is faulty, damaged, or has some manufacturing problem we will issue a refund immediately upon receiving proof of the error.
To be eligible for a refund or replacement for an item that you simply changed your mind about, the item should be unused and in good condition.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your replacement/refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We are happy to exchange items for any reason (shipping costs will not be paid by us, however). If you need to exchange it for the same item, send us an email at info@hillsclothing.ie
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless, of course, the refund is due to a fault on our end. As we are still a small business we do not have a the ability to provide free shipping and returns. We are looking into this with couriers and hope to be able to provide this service in future.
Christmas Returns + Exchanges
For all purchases made online with us from the 18th October 2023, up until Christmas, including items that were on sale, we are extending our returns period to January 15th 2024.
For items purchased at full price, customers can be refunded in store or through our online returns process For items purchased at a sale price, that are returned in store, customers can avail of an exchange, or a credit note.
For items purchased at a sale price, that are returned through our online returns process, customers will be refunded
This must be done before the extended returns period expires.All Warehouse Outlet Sales are final. This does not affect your statutory rights.
Gift Boxes Exchanges and Returns
Individual items bought as part of a Gift Box cannot be exchanged or returned individually.
Faulty Item Policy
When reporting a faulty item, keep the following in mind
The fault need to be reported within 6 months of purchase date by contact Customer Service on info@hillsclothing.ie with details and photos of the fault.
You must provide proof of purchase for example, a receipt or an order number, this includes for gifts.
Refunds can only be made to the original payment method so in case of a gift being reported faulty and a refund is requested, this will be processed into a credit note.
If you are returning a faulty/damaged from a country where we do not provide free returns, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
Can I amend my order?
If You Wish To Amend Your Order, You Will Need To Contact info@hillsclothing.ie Immediately With Order Number Etc.
PAYMENTS & SAFETY
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We currently accept payment through American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Paypal, Shop Pay and Visa
Where can I see your privacy policy?
We hope that you will be totally satisfied with your order. If you are unhappy for whatever reason, we are happy to offer refunds on full price items within 14 days of receipt of your goods .
To start a return, please email: info@hillsclothing.ie
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.
Our Christmas Returns/ Exchanges are extended until January 14th to allow for presents/ gifts. This will allow you to shop with peace of mind over the Christmas period.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
If you ordered the wrong size or the wrong item we will happily send you the correct item/size. However, you may need to cover the shipping cost.
In the unlikely event that we sent you the wrong item/size we will send you the correct size immediately and of course cover shipping. In the other unlikely event that the item is faulty, damaged, or has some manufacturing problem we will issue a refund immediately upon receiving proof of the error.
To be eligible for a refund or replacement for an item that you simply changed your mind about, the item should be unused and in good condition.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your replacement/refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We are happy to exchange items for any reason (shipping costs will not be paid by us, however). If you need to exchange it for the same item, send us an email at info@hillsclothing.ie
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless, of course, the refund is due to a fault on our end. As we are still a small business we do not have a the ability to provide free shipping and returns. We are looking into this with couriers and hope to be able to provide this service in future.
PROMOTIONS & GIFT CARDS
Gift Cards
Hills Gift Cards can be purchased online or in any of our retail stores and are available in denominations of €10 (other currencies also available).
All gift cards will be emailed directly to the email address you provide and can be redeemed for any Hills products!
Refunds on orders using gift cards will automatically be returned to the gift card used. In the case of a split payment, between gift card and bank card, the refund will first go to the gift card and any remaining amount will then go to the bank card used. We are unable to change the card the refund is issued to.
How do I use a discount code?
How do I use a promotion code?
You can use a promotional code by entering it into the promotion code box. These are in the checkout.
They are labelled a little differently depending how you are accessing the site:
Desktop & Mobile (logged out): it can be entered in the ‘Gift card or discount code’ section
Mobile (logged in): it can be entered in the ‘Add a discount code or gift card’ section
My promotion code isn’t working. What do I do?
Each promotional code is set up with specific terms and conditions, plus there are a few aspects that people can easily make mistakes with. The most common ones are listed below now:
Promotional codes are set up with a specific expiry date
Promotional codes can not be used on items that are already discounted
Our promo codes are not case sensitive, but spaces in the wrong place mess them right up!
Make sure to double check the promo code’s spelling
If you have checked everything and it still isn’t working, contact our customer service team via email at info@hillsclothing.ie, We will get back to you as soon as possible!
I forgot to apply my promotional code. What can be done about this?
Unfortunately, this is a good and bad news situation! The bad news is that we can’t cancel or amend orders in any way, so we unfortunately won’t be able to retrospectively apply a discount for you.
The good news is that your promotional code will still be valid and can be used to purchase other cool Hills products at a later date.
Terms Of Service
Welcome to Hills! We're thrilled to have you as a customer. Before you start shopping, please take a moment to review our terms of service:
1. By placing an order with us, you agree to abide by our terms and conditions outlined below.
2. All products featured on our website are subject to availability. We reserve the right to modify or discontinue any products at any time without prior notice.
3. Pricing for our products is subject to change without notice. We strive to ensure that all pricing information is accurate, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
5. Shipping costs are non-refundable. Customers are responsible for the cost of return shipping unless the item is defective or damaged.
6. We take privacy and security seriously. Your personal information will never be shared with third parties without your consent. All payment information is securely processed through our payment gateway.
7. We reserve the right to refuse service to anyone for any reason at any time.
8. HILLS is intended for personal use only. Resale or unauthorized distribution of our products is strictly prohibited.
9. We do our best to provide accurate product descriptions and images, but colors and sizes may vary slightly due to monitor settings and manufacturing processes.
10. By using our website and purchasing our products, you agree to indemnify and hold us harmless from any liabilities, claims, damages, and expenses that may arise from your use of our products or violation of these terms of service.
Thank you for choosing HILLS. If you have any questions or concerns, please don't hesitate to contact us. Happy shopping!